Last updated: 2 October 2026
ZNORVA AI plans are one-month passes, paid once in advance, with prices in US dollars. They are not subscriptions: there is no automatic renewal, and access ends at the end of the paid period. There is nothing to cancel.
As a consumer, you may withdraw from a distance contract within 14 days, without giving any reason (French Code de la consommation, article L221-18).
Under article L221-28 13° of the French Code de la consommation, this right does not apply once access to the digital service has started, if you gave your prior express consent to immediate access and acknowledged that you lose your right of withdrawal. At checkout, a required checkbox asks for this consent and acknowledgement before you pay.
If your access has not started yet, the 14-day right of withdrawal applies, and you can withdraw for a full refund.
Email support@znorva.com with your order reference. The order reference is shown on the checkout and payment pages and in our payment emails. You may use the model withdrawal form below, but you do not have to.
We reply as soon as possible.
Once access has started with your consent, a pass is not refunded in part for the remaining days, except where the law requires a refund, for example when the service was not provided or does not work as described.
Refunds are made through the original payment method where possible. A crypto payment may be refunded in the cryptocurrency that was paid.
When a payment is refunded, the paid access for that order ends.
There is no subscription to cancel. Each pass ends automatically at the end of its paid period and does not renew. To keep access, you can buy a new pass; buying before the end of your current pass extends its expiry.
For any complaint, write to support@znorva.com with your order reference.
Model withdrawal form (annex to article R221-1 of the French Code de la consommation). Complete and return this form only if you wish to withdraw from the contract.
To Znorva AI, support@znorva.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
For questions about refunds or withdrawal, contact us at:
support@znorva.com